Charlottesville · Emergency water damage

24/7 Emergency Water Damage Restoration in Charlottesville

Fast local response for burst pipes, leaks and flooding, with help working with your insurance.

Water in your home? Tell our local team what happened and where you need help. We’ll help you understand the next step, from removing standing water to drying affected areas.

Water damage job with affected flooring removed

1 / 2

Request a call

For emergency help, please call. Use the form below for a callback about your water damage.

Call Now: 434-812-7827

IICRC Certified

Active certifications.

Applied Structural Drying Technician
Water Damage Restoration Technician
Health and Safety Technician

Water damage help

What we handle

A sudden leak can affect more than the spot you can see. North Star helps identify wet areas, remove standing water and dry affected materials.

Burst pipes
Plumbing and appliance leaks
Flooded basements
Ceiling and wall water damage
Water extraction
Structural drying

A clear next step

How it works

Call

Tell us about the water damage and your property.

We arrive and assess

Our team checks affected areas and explains the work needed.

We dry and restore

We extract water, dry affected materials and monitor progress.

Insurance help

Support through your water loss

We work directly with your insurance adjuster on water losses, documenting damage and coordinating the planned restoration work. We keep you informed about the next steps. Your insurer determines coverage under your policy.

Examples of major home insurers. Logos identify insurers and do not imply a partnership.

Homeowner stories

Confidence, restored.

    
 
 
       Posted on Google  
   
   Ellie Syverud 
 
 
 
 Trustindex verifies that the original source of the review is Google. We hired Matt to do restoration work after our house fire. He was everything you would want in a contractor - good communicator, reliable, prompt, thoughtful, easy to work with and we were back in our house in record time.
  
 
      Posted on Google  
   
   Alicia Pittman 
 
 
 
 Trustindex verifies that the original source of the review is Google. Worked quickly and efficiently and remediate an investment property of mine that that had significant mold/water damage! Additionally wodked with me when the leak in the unit above mine was not correctly fixed initially! Most reasonable price wise compared to any other company I spoke with! Highly recommend!
  
 
      Posted on Google  
   
   Cindy Corell 
 
 
 
 Trustindex verifies that the original source of the review is Google. Johnny and Brandon have been exceptionally efficient and helpful during an emergency plumbing situation with water damage. They both were polite and took time to explain what needed to be done and how the process would work. I hope you never need the services of North Star Restoration, but 10-out-of-10 I recommend!
  
 
      Posted on Google  
   
   LeeAnn Chipok 
 
 
 
 Trustindex verifies that the original source of the review is Google. North Star Restoration has been an incredible blessing to handle damage from a broken kitchen faucet.   Our insurance adjuster recommended them and called to see if they serviced the Culpeper area.  Lucky for us they do and they came out immediately to address our water damage.  Johnny and Brandon, who were the amazing team of technicians sent out, were very professional,  extremely knowledgeable, friendly, polite, respectful of our property and very positive about North Star’s ability to take care of our restoration needs. I honestly did not think that we had as much damage as we did but Johnny and Brandon came equipped with professional equipment to assess the water damage.   Not only did they assess that day but they also removed the damaged material and had in their truck multiple units of dehumidifiers and fans to dry out the damaged material.  They were very prepared to handle our emergency immediately.  They come back each day for a short follow up to make sure the wood is drying as it should until it is reading dry on their meters. We will have North Star repair the damage and I will do a follow up review.  I have every confidence based on the professionalism of their initial team of Johnny and Brandon that we will be very happy with the results. Photos depict under sink, flooring that was removed, back side of cabinet and basement which had damage from water leaking down. Thank you North Star, Johnny and Brandon.  I highly recommend you all!!
  
 
      Posted on Google  
   
   Andrew Hardy 
 
 
 
 Trustindex verifies that the original source of the review is Google. I have had the pleasure of working with Matt and North Star on numerous projects over the years, including both extensively remodeled homes and new construction. The quality of Matt’s work consistently stands out. Time and again, the homes he has completed have sold quickly and attracted multiple offers, which I believe speaks volumes about his craftsmanship, attention to detail, and the overall quality of his work. Beyond the finished product, Matt is extremely professional, responsive, and committed to providing an exceptional level of customer service throughout the entire process. He takes pride in his work, communicates well, and consistently delivers a product that both buyers and sellers recognize as being thoughtfully and exceptionally built. I have complete confidence recommending Matt and North Star to my clients and consider him not only a trusted contractor, but also a valued partner in my business. I would highly recommend him to anyone considering a renovation, new construction project, or other residential building work.
  
 
      Posted on Google  
   
   Jamie Leonard 
 
 
 
 Trustindex verifies that the original source of the review is Google. Matt Coyle and North Star Restoration were amazing, helping us through the shock of a housefire.  It is hard to overstate how competent (and caring) he was in all aspects of the project - and there were a lot!  It is hard understanding and sorting through everything that needs to be done.  Matt's communication was excellent.  He sent us plans for the entire project, communicated what was happening for the week, and then sent almost daily updates.  He was consistently available for communication and questions.  He not only communicated well with us, but also with our insurance adjuster.  He advocated for us and got several things done that would not have been possible without his intervention. Only part of our home was destroyed in the fire which brings additional issues to consider.  One of Matt's expertise is being able to restore the old and blend in the new.  The new part of our home (with upgrades) blends seemlessly with the original part which is testament to the skills of Matt's team (blending wood flooring, trim work, color palate, etc). Above all Matt, is extremely honest, and we would trust him with any future projects.  As we came to learn from working with other businesses during the initial crisis, there are some dishonest business people who target those who have never lived this experience and are in need. Matt was a breath of fresh air in both his professionalism and humanity. Our house is more functional, insulated, and beautiful than it was before the rebuild, and this was due to his advocacy, attention to detail, and willingness to make everything perfect.  Yes, perfect. He has a top notch crew of people working for him, and we recommend Matt and his company with full endorsement! - Geoff and Jamie
  
 
      Posted on Google  
   
   Musicology Connection 
 
 
 
 Trustindex verifies that the original source of the review is Google. The work of North Star Restoration is incredible! I am so thankful for their diligence and willingness to imagine what this raw space could be with me. I approached Matt with a half-baked dream and paint swatches - he and his team made it reality! From sad and empty to cozy, colorful and magical!! This is the studio of my dreams! I 100% would recommend North Star Restoration for any commercial or residential need. I will continue to be a life-long customer and am thankful for their expertise in our community!
  
 
      Posted on Google  
   
   Dave Stallard 
 
 
 
 Trustindex verifies that the original source of the review is Google. There aren't enough good things we could say about North Star Restoration. We lost our home in February of 2025 to a house fire and enlisted North Star as we began the rebuild process. The process went incredibly well and we love the home we moved back into in May. The North Star team was instrumental in helping us recover from our loss. Don't hesitate to contact them if you are in need of help.

Restoring homes.
Helping families move forward.

Our Story

Rebuilding
something stronger.

North Star Restoration began with the belief that even after life’s darkest moments, it is possible to rebuild something stronger.

Our founder, Matt Coyle, began learning construction at eight years old while working alongside his father, a general contractor. A year later, Matt’s family home burned down the night before Thanksgiving.

In the months that followed, Matt remembers getting off the school bus and looking to see how much of their home his father had rebuilt that day. The fire was a devastating loss, but the home that emerged was more beautiful than the one before it. That experience showed him that restoration is about more than replacing what was damaged. Done with care, rebuilding can bring light, hope, and a new beginning after an incredibly difficult time.

Years later, Matt found himself helping other families recover from fires, floods, and major insurance losses. Through his work in construction management and insurance restoration, he saw just how overwhelming the process could be. Families weren’t simply waiting for a building to be repaired. They were waiting for their homes, routines, and sense of security to be restored.

He also saw an opportunity to create a better restoration experience—one built around urgency, compassion, honest communication, disciplined project management, and exceptional craftsmanship.

"The compass star represents what we aspire to be for every customer: a steady point of direction when the path forward feels uncertain and heavy. From the initial emergency response to insurance documentation, coordination, mitigation and complete reconstruction, our team is here to bring clarity to the process and guide you back home." - Matt Coyle, Founder and President

Water damage jobs

Care for affected spaces

Flooring removed during a North Star water damage job

Protected flooring during a commercial water mitigation job

Local help

Charlottesville and surrounding communities

Serving Charlottesville and Albemarle County with emergency water damage restoration. Call to tell us where your property is and discuss the help you need.

Our service areas

Close by. Ready to help.

Based in Earlysville, serving Charlottesville and communities across Central Virginia.

Choose an area to show it on the map.

Not sure if we serve your address?

Call 434-812-STAR

Loading map…

Here when you need us